FAQ

Orders

I haven’t received an order confirmation by email, where is it?

Have you checked your junk folder? Sometimes our emails are hiding in there due to your email’s security.

I haven’t received an email with my tracking number on, do you have one?

Our emails could be hiding in your junk/spam folder. Please check in there first. If you are living outside the UK, you will need to request your tracking number by emailing us at info@hartsnursery.co.uk. 

Delivery and P&P costs

When do you dispatch your bulbs?

Lily Bulb orders – Dispatched end of February 2021 to June 2021.

Summer Bulb orders – dispatched end of February 2021 to June 2021.

Spring Bulb – dispatched September 2020 to November 2020.

When will I receive my Bulbs?

All orders will usually be dispatched within 3-5 working days (during the dispatch dates) unless we are away from the Nursery at the flower shows. Once your order has left our nursery, you should receive an email confirming your order has been completed along with your Tracking Number from the Royal Mail. You will then receive your bulbs within 3 working days.

How much do you charge for Delivery and which countries do you deliver to?

Delivery to the UK, Ireland & Islands

Delivery to the rest of Europe

How much do you charge for UK Delivery?

£4.99 UK Standard Delivery. All orders to the UK will be delivered by the Royal Mail. We have a standard charge for all orders to the UK of £4.99 P&P. Every effort is made to send out orders as soon as possible. Larger parcels will vary depending on weight and destination. We will contact customers direct if we need to amend the postage cost.

Will I be charged twice for delivery if I order bulbs for different seasons?

Yes, there is a delivery surcharge for any additional deliveries needed. If you order Lily Bulbs, Spring Flowering Bulbs and Summer Flowering Bulbs in one transaction, you will be charged for the additional P&P as they will be dispatched at different times of the year. This will be calculated for you at the check out. Please see below the Dispatch Dates for each category of bulb.

Can I track my order once dispatched?

Yes, you can track your order once you have received an email from us with your tracking number on so you can track your parcel with the Royal Mail. You should also receive confirmation of your delivery from the Royal Mail (either by email or text depending on which information you gave when ordering with us). If you are ordering outside of the UK, please contact us for your tracking number.

Planting Queries

How to plant lily bulbs

How to plant Alliums

How to plant Camassia

How to plant Hyacinths

How to plant Fritillaria

How to plant Tulips

How to plant Narcissus

Do you have any other Planting Instructions for other plants?

Yes – everything on our website has a Planting and Care section at the bottom of each product page. 


Shop

Do you sell Gift Vouchers?

Yes we do! It’s quite easy too! All you need to do is have you recipient’s email address and yours, enter your message and how much you want to spend (and pay safely on our secure website) and then your friend, colleague or family member will receive an email with the notification to say that you have sent them a Gift Voucher to spend online at hartsnursery.co.uk. It’s a great way to send a gift to the avid gardener especially if you have left buying them a present until the last minute. Visit our Gift Certificate page here.

I haven’t received my order confirmation email, where is it?

You should automatically receive an email from us with your order details on, if you haven’t, please check your junk/spam folder as sometimes our emails are hiding in there. 

Exhibition and Show dates

Can I come and visit you or see you at any Flower shows?

Yes, you can visit us at the Flower Shows we attend. We love exhibiting our Lilies at all the shows. Not only are we able to show everyone all the different lily varieties we have, we also display and sell alliums, tulips and other bulbous flowers. We attend many shows (including most of the RHS Flower Shows) across the UK throughout the months of March to October. Please find below a list of the shows and dates we will be attending in 2020.

Unfortunately, due to the layout of our new nursery, we are unable to offer any Open Days as we do not have sufficient parking. Sorry for any inconvenience. We do hope you find what you are looking for on our website instead.

Exhibition and Show dates for 2021 to follow…